We deliver to all 50 states in the U.S. Standard shipping typically takes 3–7 business days, while express options may take 1–3 business days. Delivery times may vary based on your location and the shipping method selected at checkout.
We offer free standard shipping on all orders over $149.99. For orders below this amount, shipping fees are calculated at checkout based on your location and chosen delivery method.
At MARY LASH, we believe that every lash artist deserves tools they love and can rely on. If for any reason you’re not completely satisfied with your purchase, we’ve got you covered. Our return and exchange process is designed to be simple and hassle-free, ensuring you get exactly what you need for your work.
Returns & Exchanges
If something isn’t right, please reach out to us at marychebanenko@gmail.com within 14 days of receiving your order. We want to make sure you’re happy with your products, and we’ll help facilitate the return or exchange process.
How to Process a Return
- Returns must be requested within 14 days of delivery.
- Email us at marychebanenko@gmail.com, including your order number in the subject line (found in your order confirmation). Our team will then provide you with return instructions.
- If an item is defective or damaged due to a manufacturing issue, we’ll replace it at no extra cost to you.
- Free return shipping is available for customers within the U.S.
- Any damage caused during shipping must be reported immediately. Please email photos of the damage to marychebanenko@gmail.com.
Specific Product Return Policies
Certain products may have special return conditions. Be sure to check the product listing for more details on returns.
We want every customer to have a fantastic experience with MARY LASH. If you have any questions or concerns, our customer care team is here to assist you.
Thank you for choosing MARY LASH,
With love,
The MARY LASH Team
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Shopping at MARY LASH is so smooth! The site is easy to use, orders ship fast, and everything arrives perfectly packaged. Customer service is super responsive—they truly care about their customers!
Adriana | Customer
Always a great experience with MARY LASH! Quick order processing, fast shipping, and they’re always well-stocked. Their service is professional and reliable—perfect for lash artists.
Diana | Customer
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Frequently Asked Questions
Below you will find some common questions asked by our customers about our products. Visit our FAQ page for more information.
We deliver to all 50 states in the U.S. and Canada. Standard shipping typically takes 3–7 business days, while express options may take 1–3 business days. Delivery times may vary based on your location and shipping method selected at checkout.
Yes! We offer free standard shipping on all orders over $149.99. For orders below this amount, shipping fees are calculated at checkout based on your location and chosen delivery method.
You can contact us through our contact page! We will be happy to assist you.